Refund Policy

Everything sold on AF Digital Hub is a digital product. Once a file has been downloaded, it cannot be returned. This policy explains plainly when a refund is available and when it is not, so you know where you stand before you buy.

When you can get a refund

You can also request a refund at any time, downloaded or not, if:

• The file is faulty, corrupted, or will not open
• You received the wrong product
• The product is significantly different from how it was described
• You were charged more than once for the same purchase

When a refund is not available

• After you have downloaded the product and simply changed your mind
• More than 7 days after purchase, unless the product is faulty
• Because you did not find the content useful or agreed with its views
• Because you bought it by mistake but have already downloaded it

We understand this may feel strict, but a digital file cannot be given back once it has been downloaded. This protects both sellers and honest customers.

How to request a refund

Send an email explaining what you bought and why you are requesting a refund. Include the email address you used to make the purchase, so we can find your order.

We aim to respond within 3 working days. If your refund is approved, the money is returned through the same payment method you used. Depending on your bank or mobile money provider, it can take a few working days to appear.

If a refund is issued

Your access to the product is removed when a refund is processed. The product will no longer appear in your library and can no longer be downloaded.

Products bought from other sellers

Some products on AF Digital Hub are sold by other people using the platform. The same policy applies. Refund requests still come to us, and we will handle them with the seller directly.